Your IT systems are crucial for growing your business. Problems caused by faulty equipment or poorly optimised technologies can lead to wasted time, which could have been used to provide quality service to your clientele. This is why it’s important to use an IT support company that aligns to your business goals.
At SeadOak, we provide a fully-managed IT support service that can give you peace of mind. We will make a great addition to your organisation with our remote and on-site support options. We won’t just “turn it off and on again”, we will help by finding solutions and improvements that work when your business needs them.
• Remote IT Support – We can provide you with around the clock, on and offshore service desk support services. By taking advantage of up-to-date technology, we can use remote access to solve any computer problems as soon as they are reported.
• On-site Support – We can arrange a support agreement that will provide you with rapid response times.
• IT Field Services – We have field engineers in the West Midlands, London, East Anglia and Cambridgeshire.
Technologies We Support
Our helpdesk staff are trained and qualified to support various technologies. Here’s a small selection of technologies that we currently support:
- Office 365 Cloud, Email, OneDrive and SharePoint
- Windows up to version 10
- Mac OS X
- Windows Server 2012 & 2016
- Storage solutions including ReadyNAS
- Networks and Wi-Fi systems for up to 100 users, including Cisco, HP ProCurve, NETGEAR, TP-Link, Linksys, D-Link, Sierra, and DrayTek
- Microsoft Office including Office for Mac, most versions to 365
- Linux servers
- Dental Imaging Solutions
- CCTV systems including, FOSCAM, ADVA, AVTECH and QVIS
- Remote working solutions
What Can I Expect With SeadOak IT Support?
Our helpdesk staff are all fluent English speakers. We are committed to providing UK onshore support during office hours. Our primary helpdesk and field engineers are located in Bournville, Birmingham. Our offshore helpdesk is located in Sydney.
We provide support for many different scales of business, including large, small and medium. Our experience working with a variety of business sizes is beneficial to optimising the solutions we recommend for your business.
Technology is ever-changing, because of this it is becoming increasingly difficult for growing businesses to ensure their systems are secure to threats. We have experience in helping businesses secure their systems for modern threats, and can help yours do the same.
We offer ad-hoc support 9 am – 5 pm Monday to Friday. In most instances, you can call us now and get remote support within an hour. We also offer out-of-hours and on-call arrangements if booked in advance.
Why Choose Us?
We provide support packages that are tailored to your IT systems. We are cost-effective, but you don’t lose out on the quality of service.
No one likes needless complexity, which is why we provide customer service that is 100% honest with no hidden charges. Our packages are completely transparent about what we’re supporting and how much it’s costing you.
As there are so many Managed Service Providers available out there, it can be hard to differentiate the difference between their services. SeadOak, however, offers the personal touch. We’ve helped a wide range of clients with different goals and requirements achieve a stable and secure IT environment, and we can do the same for you.
It’s important that the package you choose is suitable for your budget, which is why we offer flexibility in how we support you.
What Our Customers Say
“SeadOak have a good combination of technical knowledge and good manners. I get to talk to a decent person, who is also able to get my problem resolved promptly.” – Tim H – Syzygy
“The team is ever so helpful. Without fail every time I contact them they are always willing and able. They will do all they can to resolve any problem ASAP and make you feel understood.“ – Rachel – Dental Practice Manager
“The SeadOak Helpdesk provides a combination of good manners with technical knowledge. It’s nice to talk to a polite human being who is also able to resolve problems quickly.” – Rick – Anamcara Consulting